Shipping & Returns

We ship anywhere in the United States and Canada.

US orders ship by USPS from Washington.

Canada orders ship by Canada Post from B.C.

Returns Policy

Our products are guaranteed. If you are unhappy with your order, or if it does not fit please contact us for return instructions. 

Please return it by mail within ten days for a full refund. It must be received in the original condition and shipping charges are not refunded. 

We will be happy to offer exchanges within a reasonable timeframe. We will invoice you via Paypal for the return shipping when your new item is ready to ship.

Items with custom engraving such as names cannot be returned. Please take your dog's measurements carefully.

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.


We ship anywhere in the United States and Canada.

All products are securely boxed and insured. Email confirmation with tracking information will be sent at time of shipping. 

We make every effort to ship our orders on time. Orders are shipped 3 to 5 business days following receipt of payment. Custom items (such as personalisation) take a little longer as noted in product description. 

United States orders are sent by USPS from Washington State and normally take 5 days or less.  

Canadian orders are sent via Canada Post and will usually be delivered in 5 business days or less.